Safety

Effective date: August 22, 2026

If You Need Help Now

Charmingly is not a crisis, emergency, or mental-health service. An avatar cannot call anyone for you, send help, or know whether you are safe.

If you are in immediate danger, contact your local emergency number.

• United States: call or text 988, the Suicide & Crisis Lifeline.
• United Kingdom: call 116 123, Samaritans.
• Elsewhere: findahelpline.com lists verified services by country.

Our Crisis Protocol

Every avatar is instructed that when a user mentions self-harm or suicide or appears to be in crisis, it must:

1. Set the character aside and respond plainly and kindly.
2. Encourage contact with a trusted person or crisis service, including 988 in the United States.
3. Remain present rather than abruptly ending or dismissing the conversation.
4. Avoid returning to playful conversation until the user clearly changes the subject.

Avatars are instructed never to encourage or assist self-harm or suicide, provide means or methods, treat a disclosure as roleplay, or claim to be a therapist, doctor, or licensed professional.

Limits and Reporting

The protocol is an instruction to a model, not a guarantee. A model can misunderstand a statement or fail to follow an instruction. Charmingly does not currently run a separate classifier over live conversation or automatically alert a person when someone appears to be in crisis. An avatar cannot contact emergency services or check what happened after a call.

You can report an avatar from its page or after a call. Reports go to a review queue but are not monitored in real time. We may review the associated recording or transcript and act on what we find. For a specific reply, use the in-app report. Other safety concerns: safety@charmingly.ai.